How Settings & Inheritance Work

Cartwheel settings are organized across three levels: Global, Team, and Pick-up Location. 

Understanding how these levels relate to each other helps you configure the platform efficiently and avoid unexpected behavior when settings seem to conflict.

Global Settings

Level 1

Properties → Global Settings

The top-level defaults that apply across your entire account. If nothing is configured at a lower level, the system always falls back to Global.

inherits

Teams

Level 2

Properties → Teams

Teams can inherit Global settings or override specific blocks for their own operation.

inherits

Pick-up Locations

Level 3

Properties → Pick-up Locations

The most specific level. Settings here take priority over both Team and Global.

How inheritance works

When the system needs to apply a setting, it checks the levels in this order:

Pick-up Location  →  Team  →  Global

More specific always wins. If a setting is configured at the Pick-up level, it takes effect regardless of what's set at Team or Global. If nothing is set at Pick-up, the system looks at Team. If nothing is set at Team either, Global applies.

Example

Manager Notifications configured on a specific Pick-up Location will override whatever is set in Global Settings for orders coming from that location.

What "Inherit from Global" means

At the Team and Pick-up levels, some blocks offer an "Inherit from Global" option. When this is selected:

• All settings are pulled from the Global level
• Fields are displayed in read-only mode
• To make changes, you need to go to Global Settings

To override at the Team or Pick-up level, switch away from "Inherit from Global" — settings become editable. You can also use the Copy from Global button to pre-fill values from Global as a starting point, then adjust as needed.

Which settings can be overridden?

Not all setting blocks are available at every level. Here's a summary:

Settings block	Global	Team	Pick-up
General (Map, Order Processing, Drivers, etc.)	✓	—	—
Delivery Model	✓	✓	✓
DSP Properties	✓	✓	✓
Quote Processing Policies	✓	✓	✓
Order Processing	✓	✓	—
Manager Notifications	✓	—	✓
Customer Notifications	✓	—	✓
Tracking Page Customization	✓	—	✓
Order Completion Actions	✓	—	✓

Don't see a setting you need?

Some settings are hidden by default to keep the interface clean and focused. Visibility is controlled by user roles, and certain options may not be available depending on how your account is configured.

If you're looking for a setting described in this Help Center but can't find it in your account, reach out to our support team at [e-mail] — we'll help you get it enabled.