Manager Notifications

You can set up notifications for your managers on a Global or Pick-Up level by navigating to Properties > Global Settings > Notifications > Manager Notifications or Properties > Pick-Up Locations > Edit Needed Pick-Up Location > Manager Notifications

• Send notifications:  Choose a variant from the dropdown menu to determine how managers should be notified about new orders. If "Don't send" is selected, managers will not receive notifications. Available options include:
  - Don’t sent
  - Text message
  - Email 
  - Text + Email
• Phones for SMS Notifications: Enter the phone number(s) to receive notifications via text message.
• Emails for Notifications: Enter the email address(es) to receive notifications via email.
• Notify about new orders: Choose the type of orders you want to be notified about from the 
  dropdown list:
  - All orders
  - ASAP only
  - Scheduled only
• Text notification for New Order: Customize the text message for a new order notification if necessary. This text will be displayed at the beginning of the message before the order details.
• Notify about Canceled Orders: Choose the type of canceled orders about which you want your managers to be notified:
  - All orders
  - ASAP only
  - Scheduled only
• Text Notification for Canceled/Revoked Orders: Customize the text message for canceled and revoked order notifications if needed. This text will be displayed at the beginning of the message before the order details.
• Notify about Unassigned orders: Sends a text message or email to the manager if the order remains unassigned 'Unassigned Orders Notification Threshold' minutes before the scheduled pick-up time. Notification channels can be configured via the 'Send Notifications' option.
• Notify When Driver Declined Accepted Order: If enabled, this notification will promptly alert the manager if a driver declines an accepted order within 30 minutes before the scheduled pick-up time.
• Notify about Bad Review: Enable to notify managers when customers leave reviews with the specified
  rating or below.
• Notify when DSP cancels order: Send a text message to managers' phone numbers every time a DSP cancels an automatically-forwarded order.
• Notify when DSP rejects order: Send a text message to managers' phone numbers every time a DSP rejects an automatically-forwarded order.
• Enable Proof of Delivery by default: Proof of delivery will be sent in PDF format to the listed email addresses for every completed order from this pickup location.

Additionally, you can find Manager Notifications settings on the Pickup level, where you can set notifications if a DSP cancels or rejects the order:

• Notify when DSP cancels order: Send a text message to managers' phone numbers every time a DSP cancels an automatically-forwarded order.
• Notify when DSP rejects order: Send a text message to managers' phone numbers every time a DSP rejects an automatically-forwarded order.