The Dispatcher Map – Cartwheel

Welcome to the Dispatcher Map! This is your primary screen for dispatching and managing your orders and drivers.

The Dispatcher Map consists of an informational panel on the left and a map on the right where you can see your orders and drivers in real-time.

Essential Terms and Tabs

In Cartwheel we use this delivery terminology:

Pick-up – is a place where the order will be delivered from (restaurant, store).
Drop-off – is a place where the order will be delivered to (customer location).
Driver – is a person who delivers the order.

The informational panel consists of the following tabs:

Orders - shows the list of all current orders (available for delivery and in progress). Learn about Order colors on the information panel.

Here you can:

Create a new order. More information can be found in Quick-Creating an Order
Edit order details. More information can be found in Editing an Order
Assign an order to a driver by selecting the order and choosing Assign driver from the drop-down list:

Drivers - the list of all visible drivers available for order assignment. The driver information shows the driver's name, the last time the driver was visible, and visible hours.

Combinations - the list of possible ways to batch orders for drivers based on the delivery time and delivery address. More information can be found in Assigning Multiple Orders to a Driver

Teams - the list of available Teams to display on the Dispatcher Map.

Note: if you have only one Team created in your system, this tab will be hidden as your Team will be chosen by default. More about Teams can be found in Creating a Team

Routes - the list of routes that are sent to the Driver's app by the system when drivers have more than one order assigned. More information can be found in Assigning Multiple Orders to a Driver

Map Settings

You can find map settings and icond describtion by clicking on the Map Settings button located on the left side of the settings panel at the top of the screen.

Classic and Compact View

By default, the interface is set to Classic View, but you have the option to switch to Compact View. Simply select the Compact View option in the Map Settings to enable this feature.

The order card is more compact in comparison to the Classic View while still displaying the same amount of order details and delivery information.

The sub-menu can be opened by either clicking the menu icon or right-clicking on the order card. You can open the order card for editing by double-clicking on it.

You can always switch back to Classic View by selecting it in the Map Settings

Show on the Map

In Map Settings, you can also select which icons and polygons you would like to see on the map.

Map Legend

You can also find a detailed description of the map icons in the Map Settings. Learn more about the icons on the map in our Map Legend article.