How to Use Driver Chat

Driver Chat allows you to contact drivers, even if they are offline, by sending messages directly from the Dispatcher Map. 

There are two types of chat: 

1. A general chat between the dispatcher and any driver. 

Start a general chat by clicking on the Chat icon on the Map.

You will see a list of all your available drivers. Click on any driver to start a message:

Choose a driver from the list to initiate a chat with them:

The driver will see a push notification showing they have a new message in the App:

When they tap on the notification, the app will open directly to the Chat page where they can see new messages:

2. A chat linked to a specific order - this chat is available only after the order is assigned or claimed by the driver.

A dialog window will open where you can send a message to the driver assigned to this order:

Similarly, drivers can reach their dispatcher via the Driver App by clicking on the chat Icon at the bottom of the screen.

At the top of the screen, the chat with the Dispatcher is always available:

If the Driver wants to start a chat for a specific order, they need to open that order and click on the Chat icon near the order number:

Chat history for completed orders is stored for 24 hours after the drop-off date; after that timeframe, it is deleted.

Note: The chat feature is disabled by default. If you’d like to enable it, please let us know by sending an email to [e-mail].