Managing Driver Route

Viewing Upcoming Stops

When multiple orders are assigned to a driver, you can get an overview of their upcoming stops in the Routes tab on the Dispatcher map. This feature ensures that drivers see their stops in the correct order within the Driver App.

Orders in the Routes tab are presented in chronological order based on their scheduled pick-up times. They are organized from the earliest pick-up time to the latest.

 

Customizing Routes

Sometimes, you might have specific requirements for the order of stops that differ from Cartwheel's default route. To make adjustments, go to the Routes tab and click the Edit button.
For instance, you may want to move the drop-off location with the latest scheduled time to the end of the route. To do this, click the down arrow next to that stop.

Don't forget to click Save to confirm your changes.

 

Implementing Route Changes

After you've adjusted the route to your satisfaction, click the Send button. This action ensures that the driver will receive the updated route directly in the Driver App.

Select Orders Feature

You can assign multiple orders in a specific area to a single driver by selecting them directly on the dispatcher map. To do so, click the Select Orders button at the top of the dispatcher map.

Draw a polygon around the area from which you want to assign orders. All unassigned orders with drop-off locations within that area will be selected.

Click the Assign button, then find the appropriate driver in the lookup field and click OK.

The system will assign all selected orders within the polygon to that driver.

By following these steps, you can ensure your drivers follow the most efficient routes. If you still have any questions, feel free to reach our support team via [e-mail].