Rejected Quotes

If quotes are used for order creation with Cartwheel, they will be processed by the system following the Quote Processing rules you have set.

According to these rules, quote requests may be rejected and sent to other DSPs based on the reasons listed below.

Note: the settings can be set in “Quote processing policies” section on Global, Team, and Pick-Up level. The level it is set will be mentioned in the quote reject reason description. 

 

List of possible quote reject reasons:

• Unsupported distance (out of delivery area)
  Connected with Delivery Area Settings.
  There can be a set Distance or a Polygon for a delivery that is checked.
  
  
• Unsupported postal code
  To resolve this, you should add the postal code to the Delivery Area Zip Codes.
  
  
• No visible drivers/No available drivers
  This reason may appear if the Check Driver Availability is set to "Reject if there are no visible drivers" or "Reject if there are no free drivers," and there were no visible or available drivers at the time the quote was sent.
  This setting is applicable to ASAP orders only. You can change this setting to "Ignore driver availability" if you do not require it.
  A driver will be considered unavailable if they have the maximum amount of orders set in the Order Throttling setting.
  
  
• Unsupported hour of day
  Please check the Delivery Schedule settings to resolve this issue.
  
  
• Unsupported order value
  This reason can be connected to the Delivery Area, as you can set a minimum order value there, or with the Max order value and Min order amount in General settings.
  
  
• Coordinates missing
  The drop-off address might be incomplete or incorrect, and the system cannot find the location coordinates. The client needs to check the address they are sending.

Please review these reject reasons in the Orders - Rejected Quotes section of your system and take appropriate actions to ensure smooth quote processing in your operations.