Proof of Delivery (POD) Documents

After the customer receives their order, you can configure either you or the customer to receive the POD document.

1. To set up sending a POD document to you:

Go to Properties > Pick-up locations > find the pick-up location > Click Edit.

Check the box next to Enable Proof of Delivery under Manager Notifications.

Enter in the email address in Proof of Delivery Emails:

 Click Save and Close. After that, you will receive the POD documents by email.

 This is what a POD document looks like:

 

You can also set this as a default setting for new Pick-up locations:

Go to Properties > Global Settings > Notifications. Check the box next to Enable Proof of Delivery by Default. After that, your new Pick-up locations will be created with this option checked. You can still uncheck it if you don’t need it.

2. To set up sending a POD document to customers:

Go to Properties > Drop-off Locations > find the location → click Edit.

Check the box next to Proof of delivery enabled and list the customers' emails:

Click Save and Close.

The POD document will be sent to the customers every time the order is completed.